Day SPA FAQ’s & Terms

Please find our commonly asked DAY SPA questions and booking terms below. Should you have further questions please call us
1-613-487-3277 or email info@bourgetspa.com.
Thank you.

Our spa facility is available to guests of the Inn and to guests visiting for a spa treatment or day spa package.
Spa Location: Please follow this link for directions from Ottawa, Orleans and Rockland, Ontario.

Hours: Our spa is open Monday to Saturday from 10:00am to 6:00pm. Please call for evening availability, both massage therapy and esthetics are some evenings.

Bookings: Please book all your spa treatments in advance. A credit card number is required to reserve spa treatments and spa packages.

Payment: Day Spa Guests – Pay at the end of your treatments. Overnight Guests – Pay when you check out. We accept Visa, Mastercard, Debit / Interac and Cash.

Cancellations: All cancellations must be 48 hours before the start of your treatment(s). Failure to meet the cancellation timeline will result in a charge for the full amount of the booking.

Gift Certificates & Spa Gift Cards: All above mentioned terms and conditions apply to all types of gift certificates and spa gift cards. If you have an expiration date on your certificate we suggest you reserve least 3 weeks prior to the expiration date. Spa Gift Cards do not expire.

Therapist Preferences: We employ both female and male professionally trained spa therapists. As per Provincial and Federal Legislation we do not discriminate in the selection of our valued employees.

Amenities: Robes, towels and flip-flops are provided as needed.

Hot Tub, Dry Sauna & Steam Room: These are available primarily to guests staying at the Inn. On some occasions day spa guest may have access to them. Please call for possible availability.

Massage Insurance Receipts: We are able to provide insurance receipts for massages. However due to the variations in insurance plans and insurance company policies we cannot guarantee reimbursement. We strongly suggest you have a doctor’s note referring you for massages and confirm reimbursement is possible with your insurance company. We employ both “registered massage therapists” and “registered orthotherapists”, if your insurance company requires a specific type of therapist you must inform us at the time of reservation so we can schedule you accordingly, thank you.

Spa Caution: If you are pregnant, have recently had a surgery or cancer, have high blood pressure or heart disease it is your responsibility to discuss any concerns with your doctor and notify us at the time of reservation.

Youths & Teenagers: We accept ages 14 and up for most treatments. We will accept younger ages when accompanied by their mom on certain dates. For specifics please call us 613-487-3277.

PLEASE NOTE: We are not wheelchair accessible at the present time.

To Reserve Your Treatment for day Spa
Our spa coordinators are available to assist you with your selections. For the best experience, we suggest that you book your appointments as far in advance as possible. A major credit card is required to book your services.
Cancellations and Missed Appointments
If an appointment is cancelled with less than 24 hours notice, a fee of 50% of the treatment cost will be billed to your credit card. The same fee will be applied to missed appointments.
Insurance Receipts
Many of our therapists are registered Ortho-Therapist from Quebec and all are certified in their professions. Receipts for insurance plans are available only with Otho-Therapists. Please inquire when booking your treatments whether an RMT is available.
Gift Certificates
Spa Gift Certificates are available to order by phone, email, online or in person. The certificate must be presented to spa reception upon arrival.

Methods of Payment
Rates, packages and services are in Canadian funds and subject to change without notice. Guests may sign their spa service charges to their room. Guests who have already checked out must pay at the Spa Reception Desk. Visa, MasterCard, American Express, Debit or Cash are all accepted. We also accept Discovery cards. No third-party cards may be used in combination with any spa packages or promotions.

We hope your questions have been answered. Please call us to reserve your spa visit today. 613-487-3277.

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The Bourget Inn & Spa Resort
4105 Bouvier Road, Bourget (Ottawa), Ontario
613-487-3277